FAQ | Questions we’re asked the most
1. How far is Gilbert Displays’ reach?
Our history is a global one. We have no borders, and consistently work with clients all over the USA, and throughout North and South America, Europe, and Asia.
2A. Is Gilbert Displays large enough to handle me?
With 125,000ft² of production space, 175,000ft² of warehousing space spread over 3 facilities, and 200 employees, we’ve found the perfect happy medium. Large and experienced enough to handle some of the biggest names in the world (see our portfolio), but concentrated enough to devote our full attention and resources to even the smallest of clients, we find there’s nothing we can’t handle while maintaining our strict quality and service standards.
2B. OK, but the last thing I want is a huge corporation that can’t focus on me. How do I know Gilbert Displays will give me the attention my project requires?
We couldn’t be farther from a huge corporation. While we have the facilities and the people to take on projects of any size, we’re a close-knit group that works on an interpersonal level. We assign dedicated teams to entire projects, not just parts of them. The people you meet at your project’s kickoff are the people you’ll be working with all the way through. They only know how to treat a client’s plans like their own, and they are always alert and available.
3. How involved do I need to be if I hire Gilbert Displays to develop a custom exhibit or environment?
This is what we pride ourselves on. The answer is as much or as little as you’d like to be. While we can effectively take things off your hands after our first meeting, we love when you get involved, and thrive on your input. You’ll never find a company warmer, more inviting, and more consultative than Gilbert Displays. If you’d rather we take the project through the entire process ourselves, we’ll realize your vision from beginning to end without bogging down your schedule.
4. I already have designs. Will Gilbert Displays still build my exhibit or environment?
Of course! While we offer every service related to the spaces we build, we never require our clients to use them. We’re here to give you exactly what you need. If you have designs, we’ll offer our professional input and make suggestions as they suit your branding goals, and build whatever you ultimately decide on.
5. I own an exhibit property already. Will Gilbert Displays still take me to my show? Will they modify my existing property?
Absolutely. Over the years, Gilbert Displays has rescued many clients who have had exhibits or displays built elsewhere only to end up less than satisfied with the level of service they received. We’ll take your exhibit in, refresh it, and get you exhibiting in style without the headaches. No matter where you started, we’re there for you when you need us.
Give us a call, so we can get a better idea of what you’re looking for: 1-855-577-1100
6. What is Gilbert Displays’ standard lead-time for an exhibit project?
While we have been known to produce quality custom exhibits in record time under extreme circumstances (12 days from concept development to shipping is our personal best), we normally require 6-8 weeks between when you commit to working with us and when your exhibit needs to ship.
7. Will I be able to watch my exhibit or environment as it develops?
Since day one we’ve had an open-door policy at Gilbert Displays. We love when our clients come in, visit their projects, and give us feedback. The more we can gauge your feelings, the better we can truly wow you with your finished product.
We also offer Client Access, our online portal service you can log into in order to watch your project’s progress anytime from anywhere.
8. Does Gilbert Displays offer a warranty on items they’ve built or modified for me?
We offer a one-year warranty on all Architectural Interiors elements we build for you. If we’ve upgraded or modified something you originally had built somewhere else, we can only offer our warranty on the parts Gilbert Displays manufactured.
Since we cannot be responsible for their typical high use volume or the potential damage that occurs when others transport them, exhibits and event products are not warrantied.
Our number one value is to always do right by our customers. If something gets damaged under our care—during installation at your location or while we are transporting it to you—we will always make it right. If your piece is not covered, we will quickly restore any damaged item to Gilbert Displays quality at a modest price.
9. My question wasn’t addressed here. Is there someone who can answer it for me?
Always, and it would be our pleasure. You can call us toll free at 855.577.1100 or send an email to
info@gilbertdisplays.com
